how to cancel an order at wildberries

Wildberries is one of the largest online retailers in Russia and is gaining popularity in other countries as well. With a wide range of products and convenient shopping experience, it has become the go-to platform for many shoppers. However, there might be instances when you need to cancel an order due to various reasons. In this article, we will provide a comprehensive guide on how to cancel an order at Wildberries, ensuring a hassle-free cancellation process.

How to Cancel an Order at Wildberries

Visit the Wildberries Website or App

To cancel an order at Wildberries, the first step is to visit their website or open the Wildberries app on your mobile device. If you haven’t already, create an account or log in to your existing account.

Go to “My Orders” Section

Once you are logged in, navigate to the “My Orders” section. This can usually be found in the top-right corner of the website or in the main menu of the app.

Identify the Order to Cancel

In the “My Orders” section, you will see a list of your recent orders. Identify the specific order you wish to cancel. This can be done by either searching for the order using the order number or by scrolling through your order history.

Select the Order for Cancellation

After identifying the order, click on it to open the order details page. Here, you will find all the relevant information about your order, including the items purchased, payment method, and shipping details.

Initiate the Cancellation Process

On the order details page, locate the cancellation option. This can typically be found under the “Manage Order” or “Cancel Order” section. Click on the cancellation option to proceed.

Provide Reason for Cancellation

After selecting the cancellation option, you will be prompted to provide a reason for canceling the order. Wildberries offers various options, such as change of mind, item no longer needed, or delayed delivery. Choose the most appropriate reason and proceed.

Confirm Cancellation

Once you have provided the reason for cancellation, a confirmation window will appear asking you to confirm the cancellation. Review the details carefully and click on the confirmation button to proceed with canceling your order.

Wait for Confirmation Email

After confirming the cancellation, you will receive an email from Wildberries confirming the cancellation of your order. This email will also contain any further instructions or information regarding refunds, if applicable.

Check Account for Refund

If you have made any payment towards the canceled order, Wildberries will initiate a refund. The refund process usually takes a few business days, depending on the payment method used. Check your account to ensure that the refund has been processed.

Frequently Asked Questions (FAQs)

H2: Frequently Asked Questions (FAQs) regarding canceling orders at Wildberries

1: Can I cancel my order if it has already been shipped?
Answer: No, once an order has been shipped, it cannot be canceled. You will have to follow the return or exchange process.

2: Can I cancel an order and get a full refund?
Answer: Yes, if you cancel your order before it is shipped, you will receive a full refund.

3: Can I cancel an order if I have already received it?
Answer: If you have received the order and want to return it, you need to follow the return process instead of cancellation.

4: How long does it take to receive a refund after canceling an order?
Answer: The refund process usually takes a few business days, depending on the payment method used.

5: Can I cancel part of my order?
Answer: Yes, you can cancel specific items from your order. Follow the cancellation process mentioned earlier for the items you wish to cancel.

6: What happens if I cancel my order after it has been shipped?
Answer: If the order has already been shipped, you will need to follow the return or exchange process after receiving the order.

7: Are there any cancellation fees?
Answer: No, Wildberries does not charge any cancellation fees. However, shipping fees might not be refunded if the cancellation is made after the order has been shipped.

8: Can I cancel my order through customer support?
Answer: It is recommended to cancel your order through the Wildberries website or app. However, if you encounter any issues, you can reach out to customer support for assistance.

9: What should I do if I don’t receive a confirmation email after canceling an order?
Answer: Wait for a reasonable amount of time and check your spam or junk folder. If you still haven’t received the confirmation email, contact customer support for further assistance.

10: Can I cancel an order and place a new one with different items?
Answer: Yes, you can cancel your order and place a new one with different items. However, make sure to do it before the original order is shipped.

11: Can I cancel an order within a specific time frame?
Answer: Yes, you can cancel an order within a specific time frame. The exact time frame might vary for different products. Check the product page or contact customer support for more details.

12: Can I cancel my order if it is a pre-order item?
Answer: Yes, you can cancel a pre-order item as long as it has not been shipped or released.

13: Can I cancel my order if I used a promotional code?
Answer: Yes, you can cancel your order even if you used a promotional code. The refund will be processed accordingly.

14: Can I cancel an order and get a refund if I paid through cash on delivery?
Answer: Yes, you will receive a refund if you paid through cash on delivery. The refund process might take longer compared to other payment methods.

15: Can I cancel my order if it is a gift?
Answer: Yes, you can cancel an order even if it is a gift. The refund will be processed to the original payment method used.

16: Can I cancel an order if it is a personalized item?
Answer: The cancellation policy may vary for personalized items. It is recommended to check the product page or contact customer support for more information.

17: Can I cancel an order if it is an international shipment?
Answer: Yes, you can cancel an international shipment. However, there might be additional terms and conditions to consider. Contact customer support for assistance.

FAQ 18: Can I cancel an order if it is a digital product?
Answer: The cancellation policy for digital products may vary. It is recommended to check the product page or contact customer support for specific details.

19: Can I cancel an order made through the Wildberries mobile app?
Answer: Yes, you can cancel an order made through the Wildberries mobile app. Follow the same cancellation process mentioned earlier in this article.

20: Can I cancel an order if it is a limited-time offer?
Answer: The cancellation policy for limited-time offers may vary. It is recommended to read the terms and conditions associated with the offer or contact customer support for more information.

Conclusion

Canceling an order at Wildberries is a straightforward process if you follow the steps outlined in this guide. Whether you changed your mind, no longer need the items, or experienced unexpected circumstances, knowing how to cancel an order will save you the trouble of receiving and returning unwanted products. Remember to check the cancellation and refund policies specific to your order, and contact customer support if you encounter any difficulties. Happy shopping!

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